Privacy Policy
This Privacy Policy describes how LifeMine Technologies LLP (“LifeMine”, “we”, “us”) collects, uses, stores, and discloses information when you access or use our websites, mobile applications (if any), and related services, including: www.fatafatservice.com and www.lifemine.io (together, the “Platform”).
1. Introduction
By using the Platform (including browsing, registering, booking services, uploading information, or communicating), you agree to this Privacy Policy.
LifeMine Technologies LLP
5-70/14/A S N REDDY ENCLAVE,JONNA PETBASHEERABAD JEEDIMETLA,
IDA Jeedimetla, JEEDIMETLA, Tirumalagiri,
Hyderabad – 500055, Telangana, India
Privacy Contact
GC@fatafatservice.com
Primary Geography
India
Important NoticeFatafatService is a technology platform. Service providers on the Platform are independent vendors, unless explicitly stated otherwise.
2. Modules Covered
The Platform includes multiple modules processing different data categories:
Appliance/product discovery, comparisons, category/brand pages, vendor discovery.
Account tracking, ownership inventory, service requests, communication, ratings.
Onboarding, KYC, subscriptions, staff management, performance metrics.
Moderation, quality checks, security monitoring, and platform analytics.
3. Information We Collect
3.1 Account & Contact Information
- Name, email address, phone number.
- OTP verification logs.
- Hashed account credentials.
Social login is not currently supported.
3.2 Location Information
Service Address
User-provided city and full address for service delivery.
GPS Location
When enabled, used for delivery verification and security.
3.3 Appliance Ownership & Service Records
We process information to enable ownership tracking, warranty management, and service lifecycle insights.
| Category | Data Elements |
|---|---|
| Appliance Data | Inventory, serial numbers, bills, warranty certificates |
| Service History | Request status, technician notes, ratings, reviews |
| Communication | Platform chat logs, call logs (where applicable) |
3.4 Vendor & Technical Info
We collect business identity, KYC (PAN/Aadhaar), settlement details, and technical logs (IP, Device OS, Session) for operational security.
PROHIBITED: VENDORS MAY NOT EXPORT CUSTOMER DATA THROUGH THE PLATFORM.
4. How We Use Information
5. Platform Communications
You consent to receive service updates via:
Includes verification, booking updates, and reminders. Marketing opt-out is available where provided.
6. Cookies
Essential cookies are used for login and security.
Aggregated usage is tracked via Google Analytics.
Consent banner not active7. Third-Parties
- Google Analytics (Stats)
- PhonePe (Payments)
- Cloud/CDN Infrastructure
8. Sharing & Disclosure
We do not sell personal data. We disclose information only for Legal compliance, to Investors (aggregated/anonymized), or to Service Providers under confidentiality obligations.
9. Payments
Data Protection
We do NOT store card numbers, CVVs, or expiries. All flows are handled by secure providers like PhonePe.
Business Logic
Transaction metadata is retained for compliance. Vendor fees are usage-based and tiered.
10. Data Retention
| System Records | Term |
|---|---|
| Inactive Accounts | 6 MONTHS |
| Service History | 6 MONTHS |
| Vendor Records | 6 MONTHS |
| Technical Logs | 6 MONTHS |
| System Backups | 6 MONTHS |
11. Your Choices & Deletion
Google Play Account Deletion Ready
You may request total deletion of your account and data by contacting our Privacy Desk. Requests are processed within reasonable timelines unless law requires retention.
Legacy export not currently available.
12. App Permissions
When you use our mobile applications, we may request certain permissions to provide our services effectively:
Location
Camera
Notifications
Storage
13. Security Safeguards
HTTPS (TLS 1.2+)
At-rest Encryption
Hashed Passwords
Token-based Auth
Rate Limiting
Security Audits
14. Children
Our Services are not designed for or intentionally targeted at children. We do not knowingly collect or maintain data about children. If we become aware that we have collected information from a child without verifiable parental consent, we will take steps to remove that information from our servers.
15. Geo-tracking & Performance Scoring
We use geolocation data to track service delivery and optimize technician dispatch. This information is also used to generate performance scores for vendors and service providers. This scoring is part of our quality control and does not constitute an employer-employee relationship.
16. Marketplace Content & Intellectual Property
Notice: All brand names, logos, and product images displayed in the Marketplace/Research module are the property of their respective owners. Their use on the Platform is for identification and informational purposes only and does not imply endorsement.
17. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.
18. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Desk.
LifeMine Technologies LLP
5-70/14/A S N REDDY ENCLAVE, JONNA PETBASHEERABAD JEEDIMETLA, IDA Jeedimetla, JEEDIMETLA, Tirumalagiri, Hyderabad – 500055, Telangana, India