Privacy Policy
This Privacy Policy describes how Fatafat Service by LifeMine Technologies LLP ("FatafatService", "we", "us") collects, uses, stores, and discloses information when you access or use our website and mobile applications — including the Customer App, Vendor App, and Technician App — and related services at www.fatafatservice.com (together, the "Platform").
1. Introduction
By using the Platform — including browsing, registering, booking services, uploading information, or communicating — you agree to this Privacy Policy.
This Privacy Policy should be read alongside the FatafatService Terms & Conditions and Refund & Cancellation Policy, which together form the complete set of platform governance documents.
FatafatService is committed to compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. To the extent required under the DPDP Act, FatafatService acts as a Data Fiduciary with respect to the personal data it processes on this Platform.
Fatafat Service by LifeMine Technologies LLP
5-70/14/A S N Reddy Enclave,Jonna Pet Basheerabad Jeedimetla,
IDA Jeedimetla, Tirumalagiri,
Hyderabad – 500055, Telangana, India
Privacy Contact
GC@fatafatservice.com
Primary Geography
India
Important NoticeFatafatService is a technology platform. Service providers on the Platform are independent vendors, unless explicitly stated otherwise.
2. Modules Covered
The Platform includes multiple modules processing different data categories:
Appliance and product discovery, comparisons, category and brand pages, vendor discovery.
Account management, appliance ownership inventory (HomeZ360), multi-home management, family and tenant data sharing, service requests, communication, ratings, and service history.
Vendor onboarding, KYC, subscription management, technician and staff management, performance metrics, job and lead management.
Technician identity, job assignment, real-time location during active jobs, job status updates, and performance data.
Moderation, quality checks, badge scoring, platform analytics, and security monitoring.
3. Information We Collect
3.1 Account & Contact Information
- Name, email address, phone number.
- OTP verification logs.
- Hashed account credentials.
Social login is not currently supported.
3.2 Location Information
Service Address
User-provided city and full address for service delivery.
GPS Location
When enabled, used for live technician tracking, delivery verification, and platform security. For Technicians, GPS data may be collected during active job assignments to facilitate real-time tracking visible to the assigned Customer.
3.3 Appliance Ownership & Service Records
We process information to enable ownership tracking, warranty management, and service lifecycle insights.
| Category | Data Elements |
|---|---|
| Appliance Data | Inventory, serial numbers, bills, warranty certificates |
| Service History | Request status, technician notes, ratings, reviews |
| Communication | Platform chat logs, call logs (where applicable) |
| Shared Home Data | Home profiles, shared access granted to family members or tenants, service records visible to authorised users |
When a Customer grants family or tenant access to a home profile, the authorised user can view relevant appliance and service data for that home. Customers can manage and revoke sharing permissions through the app.
3.4 Vendor & Technician Data
For Vendors, we collect business identity, KYC documents (PAN/Aadhaar), settlement details, subscription status, and operational data. For Technicians, we collect identity information provided by the Vendor, job assignment records, and performance data. Technical logs including IP address, device OS, and session data are collected from all user types for operational security and fraud prevention.
PROHIBITED: VENDORS MAY NOT EXPORT CUSTOMER DATA THROUGH THE PLATFORM.
4. How We Use Information
5. Platform Communications
You consent to receive service updates via:
Includes verification, booking updates, and reminders. Marketing opt-out is available where provided.
6. Cookies
Essential cookies are used for login, session management, and platform security. These are necessary for the Platform to function and cannot be opted out of while using the service.
Aggregated, anonymised usage data is tracked via Google Analytics for product improvement purposes. No personally identifiable information is shared with Google Analytics. As this tracking is aggregated and non-personal, it does not require explicit cookie consent under current applicable rules.
7. Third-Party Services
FatafatService relies on the following third-party service providers. Each operates under its own privacy and data terms:
- Cashfree — Primary payment service provider
- Google Analytics — Aggregated, anonymised usage analytics
- Cloud and CDN Infrastructure — Hosting, delivery, and security services
FatafatService is not responsible for the data practices of third-party providers. We encourage you to review their privacy policies where applicable.
8. Sharing & Disclosure
We do not sell personal data. We disclose information only in the following circumstances:
- Legal compliance — where required by law, regulation, court order, or government authority.
- Investors — aggregated and anonymised data only, with no individual-level disclosure.
- Service Providers — third parties engaged to operate the Platform, under confidentiality obligations and data processing agreements.
- Between platform actors — limited data sharing between Customers, Vendors, and Technicians as necessary to facilitate a booked service (for example, sharing a Customer's service address with the assigned Technician for a confirmed job).
9. Payments
Data Protection
We do not store card numbers, CVVs, or expiry dates. All payment flows are handled by Cashfree, our primary payment service provider, using secure encrypted channels.
Business Logic
Transaction metadata is retained for GST compliance, audit, and dispute resolution purposes. Vendor subscription fees are charged via web-based payment flows through Cashfree, structured to avoid in-app store payment fees.
10. Data Retention
We retain data for the periods indicated below, or longer where required by applicable law, tax regulations, or legal proceedings:
| System Records | Term |
|---|---|
| Inactive Customer Accounts | 6 MONTHS |
| Service History & Job Records | 6 MONTHS |
| Vendor Records & KYC | 6 MONTHS |
| Technician Records | 6 MONTHS |
| Transaction Metadata | 6 MONTHS |
| Technical & Security Logs | 6 MONTHS |
| System Backups | 6 MONTHS |
11. Your Rights & Data Choices
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data processed by FatafatService:
Right to Access
Request confirmation of what personal data we hold about you and obtain a summary.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Grievance Redressal
Raise a complaint with our Grievance Officer.
Right to Nominate
Nominate another individual to exercise your rights on your behalf in the event of death or incapacity.
Account Deletion
You may request complete deletion of your account and associated personal data by contacting our Privacy Desk at GC@fatafatservice.com or through the account settings in the app. Requests are processed within a reasonable timeline, subject to legal retention requirements.
Data Export
Personal data export functionality is currently in development. Until available, you may request a summary of your data by contacting GC@fatafatservice.com. We will fulfil such requests within timelines required under applicable law.
Consent Withdrawal
Consent provided for data processing may be withdrawn at any time by contacting support@fatafatservice.com or through in-app settings where available. Withdrawal of consent may affect your ability to use certain features that depend on the consented data.
✓ Google Play Compliant
The Platform is compliant with Google Play account deletion requirements.
12. App Permissions
Our three mobile applications may request the following device permissions. Permissions are requested only when functionally necessary and can typically be managed through your device settings.
Customer App
- Location — for service address confirmation and technician live tracking.
- Camera — for uploading appliance images, bills, or warranty documents.
- Notifications — for booking updates, job status, and reminders.
- Storage — for document and image uploads.
Vendor App
- Location — for service zone setup and coverage verification.
- Camera — for business profile and documentation uploads.
- Notifications — for new leads, service requests, and job alerts.
- Storage — for business document uploads.
Technician App
- Location (continuous during active jobs) — for live tracking visible to the assigned Customer and Vendor.
- Notifications — for job assignments and status updates.
- Camera — for job documentation where required.
13. Security Safeguards
HTTPS (TLS 1.2+)
At-rest Encryption
Hashed Passwords
Token-based Auth
Rate Limiting
Security Audits
14. Children
Our Services are not designed for or intentionally targeted at children. We do not knowingly collect or maintain data about children. If we become aware that we have collected information from a child without verifiable parental consent, we will take steps to remove that information from our servers.
15. Geo-Tracking & Performance Scoring
We use geolocation data to track service delivery, verify job completion, and optimise Technician dispatch. Location data from Technicians is shared in real time with the Customer assigned to the same active job, and with the associated Vendor.
Geolocation data and operational metrics — including response times, job completion rates, cancellation rates, OTP closure rates, and customer ratings — are used to compute performance scores and vendor badge levels on the Platform. This scoring supports quality control and marketplace trust, and does not constitute an employer-employee relationship between FatafatService and any Vendor or Technician.
16. Marketplace Content & Intellectual Property
Notice: All brand names, logos, and product images displayed in the Marketplace/Research module are the property of their respective owners. Their use on the Platform is for identification and informational purposes only and does not imply endorsement.
17. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.
18. Contact Information
For questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Desk:
Fatafat Service by LifeMine Technologies LLP
5-70/14/A S N Reddy Enclave, Jonna Pet Basheerabad Jeedimetla, IDA Jeedimetla, Tirumalagiri, Hyderabad – 500055, Telangana, Indiawww.fatafatservice.com
19. Grievance Officer
In accordance with the Information Technology Act, 2000 (as amended), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, FatafatService has designated a Grievance Officer to address user complaints and data-related concerns.
Contact the Grievance Officer
Designation
Grievance Officer, FatafatService
Organisation
Fatafat Service by LifeMine Technologies LLP
Address
Hyderabad, Telangana, India
Website
www.fatafatservice.com
Filing a Complaint
Complaints must be submitted in writing to the email above, clearly stating the nature of the grievance and including relevant account details, transaction references, and any supporting evidence.
Resolution Timeline
The Grievance Officer shall acknowledge receipt of a complaint within 1-3 business days and shall endeavour to resolve it within 15 business days of receipt. For matters concerning personal data under the DPDP Act, resolution timelines may extend as permitted under applicable law.
Data Protection Board of India
Users with unresolved personal data complaints may, once constituted, approach the Data Protection Board of India under the provisions of the Digital Personal Data Protection Act, 2023.