How can we help?
FatafatService support helps customers, vendors, and partners get the right help for service requests, appliance records, vendor onboarding, VendorOS access, payments, and platform-related questions.
Whether you are trying to book a service, manage your home appliances, update a vendor profile, check a service request, or understand how FatafatService works, our team will guide you to the right next step.
Support for Customers
Get help with service discovery, service requests, appliance profiles, saved addresses, family or tenant access, app login, and payment-related questions.
Support for Vendors
Get help with vendor registration, profile verification, VendorOS access, lead handling, staff management, quotes, invoices, service areas, and customer communication.
Platform & Business Queries
Reach out for partnerships, product data, listing-related questions, marketplace support, or other FatafatService ecosystem enquiries.
Before you contact support
Response Time
We usually respond within 24–48 working hours, depending on the type of request and the details shared.
Share Complete Details
For faster resolution, include your registered phone number, service request details, vendor name, appliance category, or payment reference.
One Platform, Multiple Workflows
FatafatService supports customers, vendors, and technicians. Select the right category so your request reaches the right team.
Frequently Asked Questions
Find quick answers to common questions about FatafatService.
Didn't find what you're looking for? Contact our support team
Send us a message
Tell us what you need help with. Choose the most relevant category and include enough details so our team can route your request correctly.